Phone Answering and Scheduling
Our Operators
Get to Know You
and Your Staff
Customer Interaction
Our operators handle customer calls, texts, & email; they address concerns, and provide information about your services and pricing.
Scheduling and Coordination
We manage and optimize the scheduling of your service calls. We coordinate between your customers and your in-field technicians, making sure your daily operations run smoothly.
Route and Time Management
An important part of your profitability is reducing route distances and maximizing the amount of work accomplished in a day. Zebra Go’s operators plan and adjust routes for your in-field staff considering geographical areas and time management to enhance service responsiveness.
Tracking Customer Feedback
We maintain accurate records of customer interactions, appointments, and services provided, ensuring precision in billing and follow-up. Additonally, we request user ratings for your Google, Yelp or other social media reviews. Our technique ensures top ratings or an oppurtunity to remedy customer issue before they leave a review.
Communication and Issue Resolution
Zebra Go’s operators provide regular updates to both customers and field-techs, to swiftly resolve any issues that arise. This is important in maintaining high service standards and customer satisfaction.
