Down the Drain: What Missed Calls Are Really Costing You
Missing calls isn’t just a nuisance—it’s a silent thief. For a plumbing company, letting even a couple of calls slip through each week can drain away more than $2,000 a month, or nearly $25,000 a year. That’s not just a slow leak—it’s a burst pipe in your bottom line. And the odds aren’t in your favor: 80% of missed callers won’t bother leaving a voicemail, and 85% won’t try again. They’ll simply ring the next number on the list—probably your competitor’s. If your phone rings and no one answers, does the job still exist? Not for you it doesn’t. The fix isn’t complex—just consistent. Make sure your calls are always answered by someone who knows what they’re doing. Patch the revenue leak. Don’t let opportunity keep slipping down the drain.
Small plumbing companies miss most of their calls.
Most plumbing companies—especially the smaller ones—miss more calls than they answer. One study showed answer rates as low as 40%, meaning more than half of potential customers hear nothing but a dial tone or voicemail. Even among those using in-house staff, nearly a third of calls still go unanswered. It’s not always from neglect—people are out on jobs, handling tools instead of phones—but the result is the same: lost trust and lost revenue.
We don’t just answer the phone—we answer it like your business would.
One of our longtime partners described it this way:
“It doesn't feel like a third-party service. Zebra Go just feels like part of our team, filling in the gaps so nothing falls through the cracks.”— Cole, Plumb Zebra
Zebra Go helps with Reviews
Zebra Go helps businesses earn top reviews by staying sharp on follow-up. If something goes wrong, we don’t just apologize—we fix it and make sure it’s back on the schedule. If everything goes right, and a customer says so, we ask them to share it with the world on Google or Yelp. Our operators know when to listen, when to act, and when to ask. And if a business doesn’t have a Google Business Profile yet, we set it up for them—because a great job only matters if people know about it.
